TERMS & CONDITIONS
The bookings and use of vehicles availed by you from us and incidental services is governed
by the following terms and conditions on the Website (“ User Agreement” or “ Agreement”).BASIC
This Websites best available for folks that desire to take a vehicle on hire/ lease. Your use of the internet
site and services offered by using BitaCars are governed via this agreement as relevant which include
different relevant regulations which might be integrated herein with the aid of way of reference. if you
use or transact at the internet site, You will be subject to the regulations which can be relevant to the
internet site for such use or transaction. it's miles hereby clarified that via mere use of the website, You
shall be contracting with the BitaCars and this settlement as applicable, shall represent your binding
responsibilities, with BitaCars.We reserve the proper, at Our discretion, to alternate or regulate the phrases of
this user agreement. you compromise that the updated terms and situations of
this settlement shall be powerful from the date e-book of the equal on
the website or mobile utility. It will be your duty to periodically test for any adjustments to
the agreement on the website. We may additionally require You to provide Your consent to
the updated settlement in a specified way earlier than any in addition use of the internet
site/cell utility an cellular application will constitute Your recognition of such changes. you
can decline such modifications by using discontinuing Your trips/ bookings or services,as
the case may be,underneath this agreement.within the occasion of any struggle between this agreement and every
other document with admire to
BitaCars’s different programmes, those phrases and conditions shall
govern,besides otherwise set forth through BitaCars in writing.
Booking of BitaCarsVehicle
The Users may choose from the vehicles which are available on the Website or BitaCars
Application for the purpose of booking a Vehicle. At the time of booking, the Users will be required to: Select the BitaCars Vehicle as per
their requirements Provide the start and end date and time, indicating the duration for which the BitaCars Vehicle
will be required for use by the User;Provide the details of the address where the vehicle needs to be delivered to the User,
and where he will return the vehicle Pay the Fees for use of the Vehicle through any of the payment systems that BitaCars is
using atthat point of time.
If a user wishes to cancel a reservation or shorten the length for which a vehicle has
been reserved, he need to do so earlier, as mentioned in the price rental fee policy
If user wants extension or reservation, he can also do it with BitaCars Application, or
the help of BitaCars helpdesk executive by informing him on call or whatsappFor this,
the user will have to inform at least 24 hours before.
the BitaCars Vehicle is available for use for the extension period (for example, it is not
reserved by another User); andUpon payment of Fees in advance for such extended period.
If a User want to extend a reservation, So user can do this anytime through the
application such User is required to communicate request for extension to BitaCars prior
to the timeline outlined in the Fee Policy. BitaCarsshall have the sole discretion to allow
such extension or refuse the same. A request for extension will only be permitted
Refundable safety deposit
Refundable security deposit of up to Rs 5000 may be charged. it will likely be refunded in 7 days of
booking and time.
We provide many pricing plans to suit your requirements. each pricing plan differs in phrases of
Eligibility for take a vehicle
Candidate must be 24 years of age or older who want to rent a vehicle
Candidate must possess a valid driving license and Aadhaar card or Passport
Members must have had never alcohol or drug related driving violations
All payment mode accepted here.
Terms & condition
THIS DOCUMENT IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT
FORMED UNDER INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER
AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN
VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000 AND DOES
NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
THIS document IS A LEGALLY BINDING report that allows you to BE powerful UPON YOUR
reputation OF THE equal (immediately OR not directly IN digital shape OR by means of AN
electronic record) and could GOVERN phrases AND conditions FOR AVAILING BITACARS leases
AND using THE services presented thru website www.bitacars.com AND mobile software
underneath THE call AND fashion OF ‘BITACARS’ (“ website ”).
PLEASE READ THE TERMS AND CONDITIONS IN THIS DOCUMENT CAREFULLY BEFORE USING OR
REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR AVAILING SERVICES
THROUGH THE WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE
WEBSITE OR AVAIL ANY BITACARS RENTALS OR SERVICES BEING OFFERED THROUGH THE WEBSITE.
Refund and Cancellation
Valid Refund will be initiated in your account with 24 hours from the payment time in your account.
You can cancel your booking anytime and get your refund in 24 hours.Please note that refund will be
made after deducting any due charges and damages to any of our assets such as vehcile and its parts by you.
Enrollment as User
By accepting these Terms and Conditions, the User has agreed to enroll as a User under the Scheme to
avail the facility for rental of BitaCars Vehicles.
The User further acknowledges and understands that he/she shall not at any time challenge any of
the provisions of these Terms or the contents of the Website on the premise that the terms and
conditions have not been read by the User or that the User is not aware of the enrollment formalities
or that the User has not understood any provision of these Terms or the procedures, formalities,
benefits rights and/or obligations as contained on the.
Unless the context or meaning thereof otherwise calls for, the subsequent expressions shall have the
meanings assigned to them hereunder:
Driven shall include any additional Kilometer(s) (“ KM ”) driven on the Vehicle booked by the User
beyond the KMs which were reserved and paid to BitaCars by the User. The User shall be liable to
pay the additional cost for driving the Vehicle beyond the KMs approved and paid as per the Fee
Policy of the Company.
Manner and includes the numerous device selected by way of BitaCars to be mounted in the vehicles
for the safety, protection, monitoring and tracing monitoring of the vehicles.
Motor Vehicles Act,
Means the Motor Vehicles Act, 1988 along with the rules prescribed thereunder and includes any
statutory modifications or re-enactments thereof and the applicable provisions, if any, of the Motor
Vehicles Act, 1988 as amended, modified and re-enacted from time to time.
Means the specific period for which the User has made the Booking for usage against the
Booking fees, pursuant to terms of this Agreement.
The self-drive vehicle at the website or application for rent, that is reserved by means of the
user for a selected duration, as in line with the terms of this agreement.
Commercial and Running Terms & Condition
Scope of vehicle rental services provided by BitaCars.
Upon payment of the fees in advance, BitaCars is responsible to provide the following
services to the User: Provide the vehicle model booked by the User, at the preferred time and location, as
specified at the time of making the booking.
In case there is a delay or due to any unfortunate event BitaCars has to cancel the
booking of the User, BitaCars is liable to compensate / provide a refund to the User for
the part where the service could not be provided.
make certain the automobile being supplied to the person is in precise circumstance and
is properly maintained, as consistent with the prescribed protection schedule of
the car OEMs
In the unfortunate event when there is a breakdown of the vehicle, while being used by
the User, and it is clearly established that the breakdown was due to a mechanical /
electrical failure of the vehicle and not due to any consequential or driving behaviour
related damage caused by the User, BitaCars will try and provide the best resolution
possible to the User.
This resolution will include providing a replacement vehicle, if the vehicle is within 2
hours of driving distance from any of BitaCars hubs, arranging for an RSA (road side
assistance) and/or any other help that might be needed by the User.
User permissions to rent BitaCarsVehicles
The BitaCars Vehicles shall be provided on rental basis only to eligible Users.
Notwithstanding anything stated herein, BitaCars shall have the sole discretion to refuse
to provide any BitaCars Vehicle to any Users.
Users shall ensure that the BitaCars Vehicles shall not be driven by, or provided for use
to, any person whose eligibility has not been deemed as valid by BitaCars.
The Reserving User shall provide the details of the Non-Reserving User to BitaCars;
The Reserving User shall not be allowed to provide the BitaCars Vehicle to a Non- Reserving User for any commercial purpose;
The Reserving User shall continue to be responsible and liable to BitaCars to ensure that
all terms and conditions as set out in these Terms are complied with by the Non-
The Reserving User shall further ensure that the information pertaining to the Non-
Reserving User shall remain updated in the records of BitaCars till such time as the
BitaCars Vehicle is being used by such Non-Reserving Users
The Reserving User shall continue to remain liable to BitaCars for due compliance of all
terms and conditions as set out in these Terms including for payment of all fees and
charges associated with the usage of the BitaCars vehicles.
Prohibited Use of BitaCars Vehicles
Users shall not be permitted to use the BitaCars Vehicles under the following conditions and/or for the
purposes mentioned hereunder. These examples are not intended to be exhaustive. Any unreasonable
or inappropriate use of a BitaCars Vehicle, as determined by BitaCars in its sole discretion, may be
deemed a violation of these Terms and Conditions:
For any speed race or competition;
For the purpose of towing, pushing, or propelling any trailer or any other vehicle;
By any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of
which the operation of a vehicle is prohibited or not recommended;
Illegal Nature: -For the purpose of commission of any crime or other illegal or unlawful activity;
In an imprudent, negligent, abusive way or for any peculiar use of the BitaCarsVehicles;
By any person who has provided BitaCars with false information (including, without limitation, any
personal information such as name, age, or address) or whose representations are determined to
7. For the purpose of driving outside the territorial boundaries of India or any prohibited areas within
territory of India;
Driving while using a mobile phone or any other mobile communication device in any manner
whatsoever, including while sending an SMS, emailing, using a cell phone with or without a hands-
free device, otherwise using a mobile communication device or engaging in similar activities that
may be prohibited under Applicable Laws;
For the purpose of transportation of any goods including any flammable, poisonous, or otherwise hazardous substances;
Or the purpose of transporting objects that could – due to their size, shape, or weight – adversely
impact the vehicle’s handling safety or that could damage the interior of the BitaCars Vehicle or,
by virtue of such object/s protruding outside, affect the safety of vehicles driving in the vicinity of the BitaCars Vehicle.
Carrying more than the authorized number of persons (equal to the number of seat-belts) in the
Use of tobacco, drugs or psychotropic substances inside BitaCars Vehicles is absolutely
PSrohibited. Users are subject to payment of penalties if evidence of smoking, chewing, or dipping
is found in BitaCars Vehicle.
Hazardous Nature: - Burning any substance including tobacco, incense etc. inside BitaCars
Vehicles is absolutely prohibited.
Animals are prohibited in Revv Vehicles. Users are subject to payment of penalties in the event it
is determined that the BitaCars Vehicles have been used for transportation of animals.
A BitaCars Vehicle cannot be taken inside Leh/Ladakh region and Kaza/Nako region.
Any kind of activity by any person which will affect the normal conditions of the vehicle
Safety & Security
(A).The User is responsible for
Complying with all applicable laws including seat belt, speed limit and
child restraint laws. It is being made crystal clear that the User must abide
with the maximum speed/ weight limit and any other instructions being
displayed/ communicated by the authorities through marks or sign boards
at various locations of the concurrent trip.
Protecting all children by proper use of any child passenger restraint system that
complies with the motor vehicle safety standards in the jurisdiction where the trip is
initiated and where the Vehicle is driven during such trip.
Each time the User parks a Vehicle (either at the end of the Booking Period
or during the Booking Period), the User shall be responsible for securing
the Vehicle in conditions such as closing of windows and locking the car.
(B).Security of Vehicle
Each time the User parks the Vehicle (either at the end of the or during
the Booking Period), the User shall be responsible for securing the
Vehicle from external factors including human or general known
adverse weather conditions.
(Windows must be closed, and the central locking system must be
enabled using the smart phone app or the SMS command). If the
Vehicle is outside of cell phone range, and the Vehicle cannot be
locked through the phone command system, the User must remove the
key and lock the Vehicle manually. The User will be responsible for any
fees or charges associated with a failure to perform these steps.
BitaCars encourages all its Users to take full responsibility for their
belongings. In case of any User claims to have left back any luggage or
any phones or personal music devices inadvertently in the Vehicle after
the User completes his/her Booking, Bitacars shall endeavour to locate
the lost belongings on a “best-effort” basis provided the User notifies
BitaCars of the same within 30 minutes of the successful return of the
Vehicle post completion/termination of the Booking, but BitaCars shall
not be held responsible for such loss or damage in any circumstances.
(C)Fee & Eligible (Reimbursable) Expenses.
The User is subject to the fees policy mentioned on the Website (“ Fee Policy ”).
The Fee Policy covers all the fees, costs, penalties, and expenses including but
not limited to rentals, Excess Kilometre driving charges, damage fee, late
payment fee, extensions fees, penalties or fines, if any etc.
In the event of any issues or damages to the Vehicle, the User shall report the
same to Us and We shall get the same fixed. In the event any issues or damages
need urgent repair or fixing (such as outstation cases), the User can get the
same fixed upon obtaining prior approval to Us. If a User pays for any Eligible
Expense in relation to repair or fixing the Vehicle, he or she must keep the
invoice which is subject to fuel test more particularly mentioned in the Fee Policy,
which conspicuously captures the date and time showing that it was incurred
during the Booking Period. The User must print his or her name on such invoice
and provide a physical original hard copy of the same to Our Vehicle attendant
upon handover of the Vehicle in terms of this Agreement. Zoomcar will reimburse
the User or credit the User’s account, post the verification of claim and
corresponding invoices, and would be settled in the monthly invoice. No
reimbursement or credit will be given without an invoice, or if the invoice is submitted later than 3 days from the invoice date. The User hereby agrees and
acknowledges that it will be reimbursed as per this Clause only in case of Eligible
Expenses incurred by it.
For the purpose of this Agreement, ‘ Eligible Expense’ means: (i) any
fuel related expense for the Bookings with fuel, provided it reconciles
reasonably with distance travelled; in pursuance of the standard
industry mileage or BitaCars r’s internal mileage standard; or (ii) an
expense incurred by the User for any maintenance of the Vehicle, such
as new wiper blades, light bulbs, or windshield-washer fluid, etc. that is
authorized in advance by a BitaCars Representative, via e-