Frequently Asked Questions

To avail BitaCars service, you must be at least 25 years old, you have need to adhar card or passport and your driving license for "Light Motor Vehicle must be".

Its depends on your selection what you chose both options are available. (included limit of kilometers or unlimited kilometer plan) if you want with fuel the ride available is with limited kilometer. you enjoy unlimited kilometer without fuel.no minimum duration for booking.

All of our cars are equipped with an all India Permit, So you are free to drive anywhere in the country, with All India Permit that the car is legally permitted to ply in any state in the country, after paying the inter-state taxes at the state borders.

Interstate taxes at the state borders are to be paid and borne by the customer. our cares are equipped with Fast tag devices for your convenience. before using toll you have need o recharge it.

no it's not mandatory to the drop Vechicle in same Place . you can drop the car anywhere in within city where.you have need to pay pick-drop according to distance. if you want to change your drop location after completing your journey, then you have to inform 4 hours in advance.

If you want one way then you have to pay all expenses including fuel,toll along with driver fee. yes,can choose different delivery and pickup location within the same city, without any extra cost other than the standard delivery /pickup charges. However , this option needs to be available while creating of the booking, before it is confirmed , you may also modify the booking later, however ,it will then attract applicable modification charges.

For rentals, the minimum booking is 12 hours , and the weekly monthly rentals also availableno any maximum

We have a large number of cars which includes across segment such as SUVs,MUVs hatchbacks and sedans. We are constantly increasing our portfolio; so book your dream car and enjoy your trip with BitaCars.

For any consequential damages, the customer shall be liable to pay the cost of the repair. Your have to return the vehicle in the same condition as you take from us. If there is any kind of damage in the vehicle like scratches and anything else, then the company charges you per scratches penalty. If you want, you can else give the vehicle repair to the by yourself. The company simply charges you the fare of the vehicle, for the number of days the vehicle remains with you for the repair.

Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not BitaCars is able to claim insurance in such cases. Examples of such situation include, but are not limited to: When the User is not in compliance with the laws and/or with terms of the BitaCars User Agreement
● When the User is found to be under the influence of alcohol/narcotics while driving
● When the User is over-speeding (i.e. above prescribed speed limit of road or 100 Kms/Hr, whichever is lower)
● When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the inter-state tax while crossing a state border)
● When the person driving the vehicle at the time of the incident is found to be different than the one who made the booking
●When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report).Consequential damage occurs when the User continues driving the vehicle even when it is performing abnormally
● When the number of people in the car at the time of the incident exceed the standard seating capacity of the car
● When the incident happened in a state for which the user had failed to pay the inter-state tax while entering the state
● When there is misrepresentation of information in the driving license and ID proof details shared by the user
● Where there is clear evidence of extremely rash and negligent driving on the user’s part
In cases where the estimated damage charges exceed the security deposit, we will request the user to pay the same at the time of returning the car. In cases of non-payment, BitaCars reserves the right of legal action, reporting to credit bureau and reporting to other authorities or persons, irrespective of their direct relevance to the case.
In cases of accident, fare for the unused hours will not be refunded. BitaCars typically avoids charging for very minor damages (e.g., minor scratches and dents), and covers the vast majority of damage incidents under the maximum liability policy.
In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by client.

Yes, we are accessible 24x7. But as of now, we don’t allow bookings ending between 12 midnight and 4 am.

We allowed speed within city 80 kms/Hr on highway & Expressway 100 Kms/Hr is the speed limit. Exceeding it will attract a penalty for over-speeding. In some states some cars might be equipped with speed governors, which will automatically restrict the speed to 80Kms/Hr. This is as per government directives.